Business Etiquette acourding to IBLCode
Tami Lancut Leibovitz
In the business world, flawless conduct, etiquette, execution, and service equals higher conversions and prolonged reputation and brand strength. We all know achieving this flawless level is not an easy task, in fact – it’s far from it, it’s impossible.
What we must keep in mind throughout the process of keeping the high standard of business etiquette at all levels and all times is always working towards providing solutions – never excuses.
The International Business Language (IBL) Code is a premier guide that I developed after years of experience in the field, a language suitable for executives, businesspeople, politicians, celebrities, diplomats, and more seeking to brand a personal image across the globe. The IBL Code helps you developed and shape your own sense of business success along with the guidelines and protocol of superior business etiquette.
A winner attitude comes with problem-solving, not excuse-making
Leaders in all industries are considered individuals that come up with plan B and C, even D when needed. Instead of wasting time for excuses that are perceived as lame and weak, they offer better methods of dealing with situations, an attitude that is consider powerful and responsible. Things go wrong in the business world, constantly. And in our digital era, everything that goes wrong can get to the eyes of millions or thousands, or hundreds, depends on the social platform used to deliver the message.
When the going gets tough and things go wrong, the value of fixing a problem is tremendous, it can help erase past mistakes and disappointments, correct an impression, and completely change or reverse the view of a client about you and your business.
Excuses are dismissive, solutions are empowering
For many, the initial response to a problem that awakens within the business or a business process is trying to explain, find someone else to blame and throw accountability on someone else. Not owning up to a mistake in a business situation is perceived as dismissive, especially if the guest felt the hurt or inconvenience of the mistake. A mistake can hurt someone’s reputation but not admitting it can cause much more problems, for the long run. Covering up is just what it is, trying to cover up a situation that is known to all sides. The strength is with uncovering the mistake, and taking measures to correct it is a much better way to deal with a situation.
What can you do as a business leader to avoid excuses in all aspects?
- Learn to truly listen to the client complaint and understand where the problem lies instead of jumping to conclusions and explanations. Clients need someone to understand them first and then the solution can be simpler than you may think, they will lead you to it if you truly listen to what they are saying and to the non-verbal messaging.
- Learn from past mistakes, adopt successful methods that worked for you and can be applied to future scenarios – can be done through keeping your own record of situation or is a larger organization and staff - through group discussions and/or professional lectures.
- Never blame failure on the client – if a situation failed in your business, it’s always your fault regardless. Proving him wrong is a misconception in a business situation that can cost you for the long run, even if a client is the one that led to the mistake.
- Don’t take anything personal, excess emotion can only hurt the situation. Treat every situation with controlled emotion, cordial care, and creative thinking.
- Understand that every situation can be reversed, as long as you take ownership of the solution.
- Be humble. Being hospitable means avoiding conflict and confrontation, taking a step back and focusing on a solution.
To summarize the subject, I chose an excellent quote by Mr. Mike Myatt, author of the book: “Businesses Don't Fail, Leaders Do": When you strip away all of the excuses, explanations, rationalizations, and justifications for business failure, you'll find only one plausible reason and that is poor leadership that avoids ownership for mistakes."
Take ownership and show responsibility as a business leader, it’s a big part of what turns you into a leader and remember, no matter what - avoid excuses!
Want to learn more and stay updated with my business etiquette related articles? Please visit my website – WWW.TLL.CO.IL , visit my best-seller page on Amazon:
http://bit.ly/IBLCodeBook5 or follow me on Instagram at @Tami_Lancut_Leibovitz ! Feel free to drop me a message with any brand image and business etiquette question – would love to hear from you!